Complaints to the Higher Learning Commission
The Higher Learning Commission (HLC) has established a clear distinction between individual grievances and complaints that appear to involve broad institutional practices. Where a complaint does raise issues regarding the institution’s ongoing ability to meet the Criteria of Accreditation, the Commission forwards the complaint to the institution and requests a formal response.
HLC Contact information:
The Higher Learning Commission
230 South LaSalle Street, Suite 7-500
Chicago, Illinois 60604-1411
Phone: (312) 263-0456 or 800-621-7440
Fax: (312) 263-7462
info@hlcommission.org
HLC complaints webpage: https://www.hlcommission.org/Student-Resources/complaints.html
Students having concerns or complaints for which they are unsure of the applicable process or reporting mechanism may file such concern with the Vice President of Student Affairs/Dean of Students by utilizing Form 511/519-A Concern and Complaint Electronic Form. The Vice President of Student Affairs/Dean of Students will communicate with the student to gain an understanding of the situation. If the Vice President of Student Affairs/Dean of Students determines that another College policy or procedure governs the situation (e.g., grade appeal, sexual misconduct, etc.), the Vice President of Student Affairs/Dean of Students will act as a facilitator to ensure the information is directed to the appropriate College official. If the Vice President of Student Affairs/Dean of Students determines that no other College procedures govern, the Vice President of Student Affairs/Dean of Students will work informally with the student, and others as necessary, to reach a resolution of the situation.
If the student and Vice President of Student Affairs/Dean of Students are unable to resolve the situation, the student may file a formal written complaint with the President of the College. The President of the College will conduct an investigation into the matter, taking all steps deemed necessary based on the circumstances, and will issue a written decision to the student. The President’s decision is final and not subject to further appeal.